Is Facility Assist for pool service technicians or CPOs?

Facility Assist is the lighter CPO and facility-manager front door. Service technicians can still use the deeper SplashLens PartSnap, scanner, and troubleshooting tools.

Does Facility Assist replace health code, CPO training, or qualified service?

No. It is a field reference and documentation workflow. Local code, facility policy, CPO training, manufacturer manuals, and qualified technician judgment still control.

Can Facility Assist support a retainer or support agreement?

Yes. The workflow can be configured as a tangible QR/app front door that helps staff gather proof and route to a qualified support provider when the issue is above their scope.

Facility Assist for CPOs and Pool Operators

Built for the person responsible for the pool, not always the person repairing it.

A service tech wants depth. A facility operator usually needs the first safe action, a record of what happened, and a clear path to qualified help. Facility Assist is intentionally access-gated while the pilot is shaped with training and operator partners.

Daily Pool Check

Readings, clarity, equipment sound, alarms, and proof that the required check happened.

Contamination Event

Close, document, follow approved standards, and capture the event before reopening decisions.

Basic Equipment Check

Visible, non-invasive checks only: water level, baskets, breaker/GFCI state, codes, labels, photos.

Front-End Wizard

Start with a question, not a toolbox.

This is the workflow we can tune once a training partner maps their preferred call categories. Until then, the wizard stays conservative and routes into existing SplashLens features.

Choose a lane.

The wizard will show a short path and the next SplashLens action.

Pilot-in-a-box for aquatic operators.

The tangible layer is the missing adoption piece: QR stickers and a simple workflow make the support service visible before staff forget it exists.

QR stickersPump room, controller, heater, filter, chemical area, staff desk.

Facility equipment packageKnown equipment, model proof, manual links, support notes, and escalation boundaries.

Usage reportingWizard opens, support packets, scans, recurring issue lanes, and adoption by facility.

Human support routeConfigurable click-to-call or click-to-message path when an issue needs a qualified expert.

Conservative by design.

Facility Assist does not replace CPO training, local health code, facility policy, manufacturer manuals, or qualified service. It helps staff choose the right first workflow, collect the right proof, and avoid vague phone calls.

For operators

Simple first checks and documentation when the pool is one of many responsibilities.

For trainers

Call-log-informed workflows, 5-minute scenarios, and proof prompts that can be reviewed.

For support teams

Better calls because the caller already has readings, symptoms, photos, and equipment proof.

The lighter front door for pool operators.