Pool + spa field reference

Hot tubs and swim spas belong in the same field workflow.

Many service companies touch both pools and spas. SplashLens adds a serious spa lane for Balboa, Gecko, Waterway NEO, Master Spas H2X, Endless Pools, Hydropool, PDC, TidalFit, Bullfrog, Jacuzzi, Sundance, Hot Spring, Caldera, flow and pressure errors, swim-current pumps, weak jets, no heat, sanitizer drift, pipe biofilm, ozone, UV, AOP, covers, and customer-safe proof notes.

flow / pressureno heatGFCI trip timingtopside codesswim currentozone / UV / AOPsmall-volume chemistry

First spa lanes

Flow

Weak jets and pump air locks

Filter condition, air controls, jet inserts, slice valves, pump prime, and proof photos before quoting parts.

Heat

No-heat checks

Flow switch clues, mode/setpoint, dirty filters, display codes, breaker behavior, and qualified electrical boundaries.

Water

Sanitizer and pH drift

Small-volume chemistry moves fast. Track test proof, cartridge/feeder state, oxidation, TDS age, and drain/refill timing.

Purge

Pipe and jet biofilm

Foam, odor, long drain intervals, and jet-line buildup get a purge-before-drain workflow and proof note.

Systems

Spa packs, topsides, and ozone

Capture spa pack label, display code, sensor clues, ozone/AOP status, and whether the issue is plumbing, control, or electrical.

Proof

Customer-safe summaries

Turn findings into a clear note: what was checked, what is likely, what still needs manual/model verification, and what is unsafe to guess.

Swim spa and brand lanes

Swim spas

Master Spas H2X, Endless, Hydropool, PDC, TidalFit

Current pump, swim jet, suction cover, valve, filter, topside, heat-loss, and model-label proof before calling a drive, pump, or controller.

Spa brands

Bullfrog, Jacuzzi, Sundance, Hot Spring, Caldera

Brand/model, proprietary control family, pump zone, GFCI timing, water care, and dealer/manual verification for part fitment.

Hardware

Covers, lifters, lights, audio, Wi-Fi, feeders

Accessory proof for waterlogged covers, stuck lifters, dead lights, audio modules, app offline issues, salt/mineral/bromine feeders, and ozone check valves.

Controller proof packets

Balboa

M7 / topside / heater proof

Pack label, topside code, heater tube, flow/pressure evidence, sensor clues, water level, filter state, and GFCI timing.

Gecko

in.ye / in.yt / in.xe

HL, FLO, sensor, priming, keypad, app module, pump state, filter state, and source-link verification before parts.

Waterway

NEO and spa plumbing

NEO display, service mode context, jets, suctions, valves, swim-spa inserts, filter proof, and pump/voltage boundaries.

Proof first checklist

pack labeldisplay codefilter photowater levelvalves openflow/circ pumpswim pump labelsuction covermanual water testGFCI timingdrain/purge historycover conditioncartridge/feed status

Fast workflow

Capture the label. Spa pack, pump, heater, sanitizer cartridge, ozone unit, or display code.
Verify water manually. Do not let a cartridge, app, or guess replace a water test.
Check flow first. Filters, valves, air locks, and jet restrictions explain many no-heat and weak-jet calls.
Separate safe from qualified. Electrical heater checks, sealed packs, and GFCI issues need qualified service.
Save proof. Store photo, symptoms, checks, and customer-safe summary before leaving.

Manual and best-practice source lanes

Balboa resources Gecko documentation Waterway product support Master Spas manuals Endless Pools documents Hydropool owner support PDC owner manuals PDC control guides Bullfrog owner manuals CMP DEL spa ozone Clear Comfort help Hot Spring manuals Jacuzzi public manuals CDC hot tub testing guidance
Reference only. Spa equipment varies heavily by manufacturer and model. Verify all service steps against current manuals, labels, water tests, and qualified judgment.

Open the free field app.

Use SplashLens for pools, spas, smart equipment, PartSnap, dosing, notes, and proof packets.

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